QUALITY MANAGEMENT STATEMENT

» Quality Assurance Manual (PDF file)

A Message from the President of Kraissl...

use inner scroll bar below to read entire message

Our goal is to provide high quality, reliable products, delivered on-time, at competitive prices. Quality doesn't just happen. It comes from pride: the proud quality tradition of an independent business, focused on customer satisfaction. It comes from professionalism, from extensive engineering and technical training to the high standard of every KRAISSL employee. Quality is literally designed into each of our products, through vigorous engineering, careful manufacturing, and thorough testing and inspection. At KRAISSL, quality has a focus: customer satisfaction Since 1926, it means that the products you want are in stock when you need them, and in your hands as soon as possible. It means that when you need help, we're there, with professionals who understand your needs and speak your language. It means that we listen, and respond . . . . with product innovations and improvements that mean greater satisfaction. The Kraissl name has meant quality for over 3 generations. Thank you for continuing to share in our success. At the KRAISSL Company, Inc. quality is an integral part of every product and service we provide. It's been that way since we began in 1926. You find it in every one of our products for the fluid handling industries, including our U.L. listed simplex and duplex strainers, filters, transfer valves, and oil pumps. You see it in the ways we have adapted state-of-the-art information technology to provide you with new value-added services. For example, product data is now available, worldwide, 24 hours a day through this website. Contained inside you'll find some of the most valuable information tools in this field because our website now features a searchable database that functions as "instant personal resource library" of product knowledge for our customers. Plus, now you can improve your inventory control through the use of the bar codes we can provide on our products. Product packages that leave our loading dock can be labeled with a UPC bar code that complies with industry standards. As we move into the future, you can depend on continuing leadership in product improvement and new product development. For over three generations, we continue to serve at our industry's leading edge in meeting changing customer needs. Innovation plus a stead track record of responding to our customers form the foundation of our quality heritage. For further details about our comprehensive Quality Assurance Program, please refer to our Quality Assurance Procedures A2358 and our Quality Assurance Manual A2398 (click PDF link above). Behind this history of quality achievement stands the deep commitment of our people, people who know, understand, and care about your needs. At the KRAISSL Company, customer satisfaction isn't merely a slogan . . . it's our heritage. It's the goal of our every business relationship. It means Dependability, Responsiveness, Availability, and always Quality. Richard C. Michel, P.E. President The Kraissl Company