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| QUALITY
MANAGEMENT STATEMENT for the Kraissl Company |
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A
Message from the President of Kraissl...
Our
goal is to provide high quality, reliable products, delivered
on-time, at competitive prices.
Quality doesn't just happen.
It comes from pride: the proud quality tradition of an independent
business, focused on customer satisfaction.
It comes from professionalism, from extensive engineering
and technical training to the high standard of every KRAISSL
employee.
Quality is literally designed into each of our products, through
vigorous engineering, careful manufacturing, and thorough
testing and inspection.
At KRAISSL, quality has a focus: customer satisfaction
Since 1926, it means that the products you want are in stock
when you need them, and in your hands as soon as possible.
It means that when you need help, we're there, with professionals
who understand your needs and speak your language.
It means that we listen, and respond . . . . with product
innovations and improvements that mean greater satisfaction.
The Kraissl name has meant quality for over 3 generations.
Thank you for continuing to share in our success.
At the KRAISSL Company, Inc. quality is an integral part of
every product and service we provide. It's been that way since
we began in 1926.
You find it in every one of our products for the fluid handling
industries, including our U.L. listed simplex and duplex strainers,
filters, transfer valves, and oil pumps.
You see it in the ways we have adapted state-of-the-art information
technology to provide you with new value-added services.
For example, product data is now available, worldwide, 24
hours a day through our new Internet website, http:/www.strainers.com.
In addition, please visit our "Business Center"
and Catalog/downloads at : www.industry.net, see our products
in Thomas Register/CD ROM, and at www.thomasregister.com/Kraissl.
There are some of the most valuable information tools in this
field because our websites function as an "instant personal
resource library" of product knowledge for our customers.
Plus, now you can improve your inventory control through the
use of the bar codes we can provide on our products. Product
packages that leave our loading dock can be labeled with a
UPC bar code that complies with industry standards.
As we move into the future, you can depend on continuing leadership
in product improvement and new product development. For over
three generations, we continue to serve at our industry's
leading edge in meeting changing customer needs. Innovation
plus a stead track record of responding to our customers form
the foundation of our quality heritage.
For further details about our comprehensive Quality Assurance
Program, please refer to our Quality Assurance Procedures
A2358 and our quality Assurance Manual A2398.
Behind this history of quality achievement stands the deep
commitment of our people, people who know, understand, and
care about your needs. At the KRAISSL Company, customer satisfaction
isn't merely a slogan . . . it's our heritage. It's the goal
of our every business relationship. It means Dependability,
Responsiveness, Availability, and always Quality.
Richard C. Michel, P.E.
President
The Kraissl Company
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